LovelySkin Reviews

Purchased a big tube of sunscreen. Came in with only a few months left to expire. Contacted customer service. They literally said just use more. They also said the product they sent me is the most recent batch they had received. I'm a regular user of the sunscreen brand. Their products always have at least couple of years before they expire. That tells me the manufacturers send their overstock to Lovely Skin.

I am not sure what type of people work there but they have no clue in listening to a customer's concern about a purchase. I placed an order and the original order was lost. After many phone calls to Lively Skin, they finally agreed to send me a replacement order and then they put a tracker on the original order, to see what happened to it. When I looked on the UPS website, it stated that the original order was delivered, after a few days, which I never received. So I called Lively Skin back and let them know that this is an error and I never received the original order. They are just incomprehensible ignorant in what you're telling them and the csr proceeded to tell me that she cannot give me the details on the filing of the claim to UPS. That is not what I called about. I called to tell her that there is an error on the UPS website stating that this order was delivered to me, which it never was, but they don't seem to care, so now I don't care and I'm done with them. BTW, the replacement order that I received of Vanicream soap smells like plastic and I had to toss all three of the soaps out. I will never buy from Lovely Skin again and neither should you.

I compared the same product with 3 different suppliers, and was surprised to find that "Lovely Skin" was substantially less for the same product and the same size however, the product I actually received was half the size... when I contacted the supplier they lied and said they didn't advertise the larger size!

I consider myself a savvy shopper: I research product prices, make the most of promos, and read/dissect reviews. I've been using LovelySkin for about 7 or so months and I have made about 5 purchases. Thus far I've had zero issues. Prices are competitive for the products I've shopped for and delivery seamless. Equally as important, the products have been fresh and I've never had a cause to question it's authenticity or had a need to contact customer service. If I am as satisfied in the future with them as I am now, I will undoubtedly update my review to include a 5 star rating.

Number one: call KAYLA! Ordering off the site is easy and fast, sure. But nothing beats talking to a person who knows the product. Many times Kayla has recommended a better product – and less expensive! - than I was prepared to buy on the website. Another time, I called her for a recommendation for a daily moisturizer I was ready to buy and she told me one I already had for night that was just as good for day during the spring before it got hot! I trust her implicitly. I would buy anything she recommended and I believe she knows this. But she never takes advantage of that trust and recommends products that are cost-conscious and effective, while always reminding me that I have 30 days to return a product if I don’t see positive results. For the record, since I have been ordering with Kayla these many, many months, I’ve never returned a product. Lovelyskin Is the only place I will order my skin care needs. And Kayla is the only person at lovelyskin from whom I will ever order. The few times I order quick gifts from the website, I always have an easy time doing it. For the record, I use primarily Skinceuticals, which is a relatively expensive skincare line. Lovelyskin is an authorized reseller. All of my products… be it SkinCeuticals, or any other product I’ve ever ordered… Have been packed perfectly and been absolutely fresh. Those who aren’t familiar with good, pure vitamin C serums don’t know that they get darker the more you use them because vitamin C does this naturally when exposed to air. This does not affect its efficacy. It’s just something that happens. One call to lovelyskin customer service (or even a quick google) would’ve taught you this. Perhaps it’s better to do your homework then leave a negative review right off the bat. Also, I’ve never had a product arrive without being wrapped well with bubble wrap in an appropriately -sized box. I’ve never had a damaged product. And while it has taken a few extra days to arrive, that fault has usually been with USPS. I’m not saying this company doesn’t make mistakes. But I am saying that lovelyskin is the type to make right the things that go wrong.

This company does not take responsibility for their products arriving 2-3 weeks late, rather they make excuses and blame the issue on their carriers. They are very punitive with their customers, as if they are doing you a favor by letting you purchase their products. The slightest perceived infraction will cause them to shut down your account.

Cancelled appointment gave me no refund. Zero treatment and still suffering. It is my fault though because I have no support and a disabled child.

Product arrived damaged as it had not been packed properly; no internal packaging. Company replied to initial complaint saying could not view photos. I sent again in two different formats. They have never replied to that nor subsequent emails and direct message on twitter. Meanwhile, they have my money and I have a damaged product. Do not buy from this company.

WARNING! I'm an esthetician and have been ordering from LS for a few year. I just received Skin Medica product, quality seal no on tube and the product inside was NOT the medical grade moisturizer but cheap lotion with heavy perfume smell. BEWARE! I'm reporting to BBB and FTC.

I ordered an expensive but small item on 7 Dec. Lovely Skin's site shows it was shipped on 8 Dec. There is no tracking after 13 Dec. It is now the 19th, & tomorrow is Sunday. That's 2 weeks to ship USPS when they advertise no more than 8 days. Tracking looks like it is sitting in Omaha. Even with Covid, nothing should take this long. I wonder if it was ever shipped. I can't review the product because I haven't received it. But if I ever receive it & like it, I will buy it elsewhere.

I ordered one small bottle of hair oil. Yet it has been sitting in transit all this time, not moving. I called customer service and the lady that answered the phone said that they will try to locate my order.

Excellent prices, fast shipping, love the free sample selection with every order. They always have sales too!